topic Re: EE rejecting me for credit check in Contracts & Billing

EE rejecting me for credit check

asheiiyy — Sat, 30 May 2026 23:33:08 GMT

Hi so basically I’m completely new to this, I had a credit check if failed due to me being not on my home address when I am, and I don’t know what to do as I’ve got to wait 30 days now?

Re: EE rejecting me for credit check

Northerner — Sun, 31 May 2026 07:12:55 GMT

Hi @asheiiyy

Check your credit files mate sure you're on the electoral roll. Maybe look at SIM only plans to build up a history.

https://ee.co.uk/help/billing-payments/financial-support/credit-files-explained

Thanks

Re: EE rejecting me for credit check

asheiiyy — Sun, 31 May 2026 13:33:10 GMT

Hey Thank you, they said I was eligible for a phone and everything it was something to do with my phone as my credit score is fine and just something to proof I live at my address.

Re: EE rejecting me for credit check

Rach_H — Sun, 31 May 2026 14:48:37 GMT

Are you able to provide proof of address to the team @asheiiyy?

Rach

Re: EE rejecting me for credit check

asheiiyy — Sun, 31 May 2026 17:31:39 GMT

Yes I do have evidence, as I’ve been in my home for about 8 months now

Re: EE rejecting me for credit check

XRaySpeX — Sun, 31 May 2026 18:37:22 GMT

Perhaps your credit history has you living at a diff (old) addy. Maybe you didn't update it when you moved. You may need to contact the various Credit Reference Agencies to correct it.

Re: EE rejecting me for credit check

asheiiyy — Sun, 31 May 2026 18:58:16 GMT

Hi, @XRaySpeX

Like what kind of credit reference agencies , as I don’t know as it’s my first time doing this as a student.

just very stuck on Whatt to do

Re: EE rejecting me for credit check

XRaySpeX — Sun, 31 May 2026 19:01:19 GMT

In the link posted by @Northerner are listed the 3 principal ones. You'll need to contact them.