topic Re: Bill query, Adding another mobile to My contract in Contracts & Billing

Bill query, Adding another mobile to My contract

sstephen — Tue, 26 May 2026 14:19:39 GMT

Hi, So i started a new contract about January and pay the two D/debits so I know how much I pay every month. I got the same phone for My Son Last month and the first bill came off yesterday. I pay £34 every month, and My sons contract is £38pm. I have a EE device payment of £38 and EE Limited which must be contract but it is £72.15. will Me and my sons D/Debits joined, or separate? He will be giving me the money for His contract but how do know what He has to pay this month? His number and mine show the same amount. And why is the temp number still showing in the bill?

Re: Bill query, Adding another mobile to My contract

XRaySpeX — Tue, 26 May 2026 14:29:14 GMT

If you ordered your son's phone in your name under your EE a/c you will only get 1 combined bill covering both of them & so there will be only 1 DD. Each amount will be itemised in the combined bill's breakdown.

Re: Bill query, Adding another mobile to My contract

sstephen — Tue, 26 May 2026 15:23:43 GMT

I already have two one for contract and one for phone, I cant see where its itemised, You can select both Mine and His number but same amount, But I'm confused at the D/D for £70. Ok, so that is My bill paid for Me and Him this month, I was expecting another two D/D to come off.

Re: Bill query, Adding another mobile to My contract

XRaySpeX — Tue, 26 May 2026 15:48:29 GMT

It sounds like you have:

An airtime plan for the SIM in your phone.
An airtime plan for your son's phone.
A FlexPay device loan to pay off your phone.
Maybe another device loan to pay off your son's phone.

If 1. & 2. are in your name under the same EE a/c there will be 1 combined bill & DD for them as I described earlier.

3. & 4. would be separate contracts in your own names & own DDs.

Re: Bill query, Adding another mobile to My contract

Peter_W — Tue, 26 May 2026 16:34:56 GMT

Welcome to the Community, @sstephen

If both of these phones are on FlexPay, you may see up to three separate payments - two device payments for each device, then a third direct debit covering the airtime plans for both these phones.

If it's not FlexPay and just a traditional 24 month contract, you would see a single direct debit for everything.

Like @XRaySpeX mentioned, if you check out your bill in the EE app, this will give you a full breakdown of each number on your account 😊

Peter

Re: Bill query, Adding another mobile to My contract

sstephen — Tue, 26 May 2026 20:09:10 GMT

Hi Peter, Both the phones are 24 month contract, But both phones paid for are over 36 month. Is this FlexPay? Why is the original number on the bill? When I click on the phone numbers the bill is the same, Is there something I'm missing on the billing page, Like a break down?

Re: Bill query, Adding another mobile to My contract

XRaySpeX — Tue, 26 May 2026 20:20:21 GMT

You need to d/load the bill to see the detailed breakdown.

FlexPay is paying off the loan for the device over usually 36 months on a fixed repayment schedule while you have a normal, usually 2 year contract for the airtime plan on the SIM.

So it looks like you have all my 1. to 4. scenario.