topic Re: How do I get an invoice for my Device Payment Plan? in Contracts & Billing

How do I get an invoice for my Device Payment Plan?

Jackydeath — Wed, 09 Jul 2025 15:04:57 GMT

Hello,

I need an invoice for the direct debit for my phone, I can find my bill for the data and contract but not for the device itself.

In the "Your device" section I can see the payments made, but I can't download a PDF of the invoice / Receipt or bill.

Does anyone know how I can find this?

Many thanks

Re: How do I get an invoice for my Device Payment Plan?

Matt_124 — Wed, 09 Jul 2025 16:08:17 GMT

As a Device Credit Agreement/Finance, there is a payment schedule within the document that would've been signed upon taking out the plan and you are issued with an Annual statement.

Similar to a loan, you are not necessarily invoiced for this as you agree to the schedule of payments on signing.

It could be worth contacting customer services to see if they can do anything to provide you with some kind of payment receipt, but your mileage may vary here as you do not officially get one.

Re: How do I get an invoice for my Device Payment Plan?

ibatey — Sat, 23 May 2026 11:37:33 GMT

I have the same problem. But the answers below do not actually address the problem. If you need a receipt for a VAT inclusive payment, you should be able to get one in the same way as your normal plan. Otherwise for those of us who claim this as a business expense, you cannot reclaim the VAT and the phone costs 20% more than it needs to. I'm fairly sure that if you charge VAT you are obliged to also furbish a reciept for this very purpose.

Is there any option here other than to have monthly nonsense conversations with support?

Re: How do I get an invoice for my Device Payment Plan?

Matt_124 — Sat, 23 May 2026 12:43:46 GMT

VAT Invoices are not available on EE Consumer accounts. You would need to be on an EE Business account to receive this.

A Business account certainly sounds more suited to your needs if you are reclaiming VAT.

Re: How do I get an invoice for my Device Payment Plan?

ibatey — Sat, 23 May 2026 15:33:09 GMT

I think you misunderstand the point. I'm well aware of the business accounts having additional capability. For the record this is and needs to remain a personal account. The problem is that tens of thousands of normal phone users are able to claim back these sorts of costs fro. Their employers. This usually involves the submission of a receipt as proof. For the employer to properly account for this, then it should be a VAT invoice.

The fact that EE doesn't provide this is a failure, not a feature. I don't recall the exact rules but in principle, if they can't provide a VAT receipt then they shouldn't be charging VAT. this applies to consumers as well as businesses.

I think from your reply, it is not possible?

Re: How do I get an invoice for my Device Payment Plan?

garybs29 — Sat, 23 May 2026 16:06:50 GMT

It's not a failure, there are zero obligations for individuals to get a VAT receipt (I've dug it out before). If someone wants the needful they should be on a business contract

Re: How do I get an invoice for my Device Payment Plan?

ibatey — Sat, 23 May 2026 16:19:26 GMT

Then why do they provide a VAT receipt for the normal plan?

Re: How do I get an invoice for my Device Payment Plan?

Chris_B — Sat, 23 May 2026 18:19:57 GMT

@ibatey A flex tariff is a credit agreement, you it took out a loan to purchase the item.
Now providing EE put all the VAT information on the credit agreement then it can be used if they don’t then no it can’t and they are not obligated to put it on there, as it’s a credit agreement.

Re: How do I get an invoice for my Device Payment Plan?

ibatey — Sat, 23 May 2026 18:32:17 GMT

Yes, thanks... thats what I'm doing as a work around. VAT rules are such that even consumers are entitled to receipts (but only on request for values less than £250), hence my original post. I was hoping there was a more sensible way to do this.

I seem to recall EE had a similar problem with the plan invoices several years ago, which wad eventually fixed.