topic Re: Payment purchase ID in Contracts & Billing

Payment purchase ID

R3tr0gam3r89 — Mon, 18 May 2026 00:32:05 GMT

Hi, I have made a payment for my contract bill and need a payment reference ID. I cant seem to find one anywhere. There isnt anything in my confirmation email and I dont see anything on the website or the app. Am I jist looking in the wrong areas? If anyone can help, I would be grateful

Re: Payment purchase ID

Rach_H — Mon, 18 May 2026 11:07:44 GMT

Hi @R3tr0gam3r89,

Welcome to the Community!

Can I just check what the payment reference ID is for, as this isn't something we'd typically provide. You should be able to see a reference in your online banking app.

Rach

Re: Payment purchase ID

R3tr0gam3r89 — Thu, 21 May 2026 17:00:14 GMT

Hello,

I use an app called EasyFundraising which helps make donations to charities or good causes from the payments you make online. They usually would go through automatically when paying on the website, but as I paid on the app it did not go through. Now I need a reference number to prove the payment and hopefully have the donation accepted.

I can try using my banking app reference to see if that will work

Re: Payment purchase ID

Leanne_T — Fri, 22 May 2026 08:10:41 GMT

Hi @R3tr0gam3r89

Thanks for coming back to us.

The bank reference should work for you as this shows the payment has been taken.

Leanne.