topic Billing charge in Contracts & Billing

Billing charge

Col12345 — Thu, 21 May 2026 05:44:59 GMT

Set up a broadband only contract, minimal monthly oayement, can't remember initial contract price, I've been paying £5.00 a month , you emailed yesterday to say it going to £83.00 a month with an extra £237.00 , to settle balance...I can't afford that on a fixed pension, and non of your contracts are £ 83 00 a month...how do I cancel this rip of charge

Re: Billing charge

Chris_B — Thu, 21 May 2026 05:55:29 GMT

@Col12345 Even the cheapest broadband is more than £5. It sounds like your contract term is up and the tariff on s now being changed to the true cost, All in contract discounts are removed when out of contract.

The contracts you’re looking at online are in contract prices as obviously taking one out means your in contract, it’s the small print you need to be reading.

Re: Billing charge

Linzi_H — Thu, 21 May 2026 08:51:35 GMT

Hi @Col12345

Welcome to the Community.

We'd certainly not want there to be any confusion when it comes to your monthly bill with us.

I think the best thing to do is call the team directly to discuss your account in further detail, and one of our guides will be happy to support you and work out the best next steps.

Linzi