topic Re: Money taken from bank for something I returned months ago in Contracts & Billing

Money taken from bank for something I returned months ago

Dustiko — Wed, 20 May 2026 15:25:53 GMT

My mother passed away early Feb 2026 and we only had the pro box for 1 week it was not even opened, I returned in February 2026 and may they took £140 out of my bank account for returned box. I had to go to my local shop who took all the necessary proof I had returned item. When I called about the refund they said I would receive refund as credit. When I said I wanted the money back in my bank so I could feed myself for the month they said I had had numerous messages reminding me I had to return the pro box. I explained I only had 1 box which I returned so why did they take the money after two months. I had rang them so many times, they even asked to speak to my poor deceased mother. This is theft they are a multi million pound company no wonder if they have no problem taking money for something already returned and signed for. Disgusting people, if I didn't have a contract to fullfil I would send everything back to them. So upset 😭

Re: Money taken from bank for something I returned months ago

XRaySpeX — Wed, 20 May 2026 15:39:17 GMT

You can make a formal complaint to EE & if you don't get satisfaction after 6 weeks or come to a deadlock you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .

Re: Money taken from bank for something I returned months ago

Lesley_W — Wed, 20 May 2026 16:30:40 GMT

Hi @Dustiko

Thanks for reaching out on our community.

I'm sorry for your loss and that you have had to deal with this at an already stressful time.

As @XRaySpeX has advised, if you aren't happy with the outcome of your call, you can make a complaint.

I've sent you a private message to help with this.

Lesley