topic Re: Paying bills in Contracts & Billing

Paying bills

FlipMichael — Mon, 18 May 2026 22:03:05 GMT

Every time I try to pay my phone bill I always get some form of error, either via the phone app or the website. I've missed 2 months where I haven't been able to pay because when I try to, I get an error and it's just slips my mind to try again at a later date, now the website/app services have been down for at least a week. What gives?! And I'm getting extra charges because of this.

Re: Paying bills

Linzi_H — Tue, 19 May 2026 07:18:09 GMT

Hi @FlipMichael

Welcome to the Community.

If you contact our team directly, they'll be able to investigate why you keep seeing errors when making payments. They'll also be able to help put in place a Direct Debit if this would make things easier for you.

See our help page 👉 Pay your EE Mobile or broadband bill for ways to pay your bill.

Linzi

Re: Paying bills

XRaySpeX — Tue, 19 May 2026 12:17:08 GMT

@FlipMichael : Try using Fast Payment online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.