topic Re: Mobile Phone Extra Charges in Contracts & Billing

Mobile Phone Extra Charges

GadgetJohn — Fri, 15 May 2026 14:28:24 GMT

I have a SIM only 24 month contract with EE for my mobile phone. This months bill has a line item for 'Extra Charges' for 7.06. The bill does not describe the extra charges. How can I find out what the extra charges were? Thank you.

Re: Mobile Phone Extra Charges

XRaySpeX — Fri, 15 May 2026 15:45:02 GMT

Look at the breakdown of your bill to see what you've been charged for.

Re: Mobile Phone Extra Charges

Christopher_G — Fri, 15 May 2026 17:04:26 GMT

Hi @GadgetJohn

Welcome to the community.

If you're still not sure what the charges are for after checking your bill, I recommend speaking with our Customer Support Guides. They'll be able to check and explain it for you.

Let us know how you get on please.

Chris

Re: Mobile Phone Extra Charges

GadgetJohn — Mon, 18 May 2026 14:08:29 GMT

That's the purpose of my question. The Bill doesn't have a breakdown of the extra charges. It just says extra charges and a subtotal.

Thanks

Re: Mobile Phone Extra Charges

Rach_H — Mon, 18 May 2026 16:16:30 GMT

Hi @GadgetJohn,

If you scroll further down there should be an option to download your bill, and this will allow you to see the breakdown of these charges.

Rach

Re: Mobile Phone Extra Charges

GadgetJohn — Mon, 18 May 2026 17:57:38 GMT

Perfect. That worked. Thank you. It's stupid that the downloaded version contains more info than the online version but I appreciate the help.