topic Re: I was led to believe that HONOR Tablet was free? How do I complain? in Contracts & Billing

I was led to believe that HONOR Tablet was free? How do I complain?

Tracy0140 — Mon, 18 May 2026 13:43:16 GMT

I am paying for a tablet that I have never used and never wanted. I spoke to someone at EE over a month ago and nobody has got back to me. Not once did they tell me that I would be paying monthly for it on a contract.
I originally rang to ask how to get my monthly payment reduced for my Broadband and they told me that if I change to a dual plan with my sim only contract and broadband I would get a better deal.
Apparently that new broadband never got connected (they are unsure why) but strangely enough the contract for a tablet that I never wanted commenced!!!

I need a new iPhone but every time I speak to EE I end up being ripped off

can anyone help ?

Re: I was led to believe that HONOR Tablet was free? How do I complain?

XRaySpeX — Mon, 18 May 2026 15:15:05 GMT

@Tracy0140 : The h/ware may have been free but it comes with a contract SIM for the airtime plan for which you pay monthly. If you weren't told this or you unknowingly agreed a contract which you weren't shown, you should make a complaint.

You can make a formal complaint to EE & if you don't get satisfaction after 6 weeks or come to a deadlock you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .

Re: I was led to believe that HONOR Tablet was free? How do I complain?

Peter_W — Mon, 18 May 2026 15:59:09 GMT

Welcome to the Community, @Tracy0140.

We do offer savings for customers when they take multiple products on both broadband and mobile through EE One, but we'd always expect things to be clear when it comes to price and what you're receiving.

I appreciate it's especially tough if the broadband order never went through, though.

It's definitely worth flagging the experience you've had with our team, and you can find all the details you need on how to raise a complaint here:

Make a Complaint | Contact Us | EE

We also have a complaints code of practice that provides all the details of our complaints process, too.

Peter