https://community.ee.co.uk/t5/Contracts-Billing/iPhone-Full-Works-Friends-and-Family/m-p/1618384#M109441 <P><SPAN>I have recently come out of contract, and currently I am technically unable to upgrade my phone to a SIM-only plan while also using a Friends &amp; Family discount code.</SPAN></P><P><SPAN>The reason I like my current plan is because it allows me to travel internationally with roaming included, while also providing an Apple One subscription, which I use daily. However, because the company only offers this SIM plan as a promotional deal rather than a standard-priced option, it has become impossible for me to upgrade and apply the Friends &amp; Family discount. I’m extremely disappointed by this.</SPAN></P><P><SPAN>As a result, my options seem to be either:</SPAN></P><UL><LI><SPAN>Continue paying my existing full contract price (£65+ per month), despite that contract originally covering both a phone and SIM; or</SPAN></LI><LI><SPAN>Move to a different SIM plan without roaming and wait until a suitable plan becomes available.</SPAN></LI></UL><P><SPAN>This is made even more complicated because I’m looking to complete a change of ownership, which would mean being locked into a plan without roaming for six months. I would also need to purchase Apple One separately at an additional cost of around £19 per month.</SPAN></P><P><SPAN>Overall, there doesn’t appear to be a reasonable solution available. I have spoken to customer support, and the operator I dealt with was very helpful and lovely. However, I do feel there should be a better way for customers to use Friends &amp; Family discounts without running into these kinds of issues.</SPAN></P><P><SPAN>I’d appreciate if this situation could be reviewed or if there are any alternative solutions available.</SPAN></P> Sun, 17 May 2026 17:17:08 GMT Blairmacal 2026-05-17T17:17:08Z https://community.ee.co.uk/t5/Contracts-Billing/iPhone-Full-Works-Friends-and-Family/m-p/1618384#M109441 <P><SPAN>I have recently come out of contract, and currently I am technically unable to upgrade my phone to a SIM-only plan while also using a Friends &amp; Family discount code.</SPAN></P><P><SPAN>The reason I like my current plan is because it allows me to travel internationally with roaming included, while also providing an Apple One subscription, which I use daily. However, because the company only offers this SIM plan as a promotional deal rather than a standard-priced option, it has become impossible for me to upgrade and apply the Friends &amp; Family discount. I’m extremely disappointed by this.</SPAN></P><P><SPAN>As a result, my options seem to be either:</SPAN></P><UL><LI><SPAN>Continue paying my existing full contract price (£65+ per month), despite that contract originally covering both a phone and SIM; or</SPAN></LI><LI><SPAN>Move to a different SIM plan without roaming and wait until a suitable plan becomes available.</SPAN></LI></UL><P><SPAN>This is made even more complicated because I’m looking to complete a change of ownership, which would mean being locked into a plan without roaming for six months. I would also need to purchase Apple One separately at an additional cost of around £19 per month.</SPAN></P><P><SPAN>Overall, there doesn’t appear to be a reasonable solution available. I have spoken to customer support, and the operator I dealt with was very helpful and lovely. However, I do feel there should be a better way for customers to use Friends &amp; Family discounts without running into these kinds of issues.</SPAN></P><P><SPAN>I’d appreciate if this situation could be reviewed or if there are any alternative solutions available.</SPAN></P> Sun, 17 May 2026 17:17:08 GMT https://community.ee.co.uk/t5/Contracts-Billing/iPhone-Full-Works-Friends-and-Family/m-p/1618384#M109441 Blairmacal 2026-05-17T17:17:08Z https://community.ee.co.uk/t5/Contracts-Billing/iPhone-Full-Works-Friends-and-Family/m-p/1618393#M109443 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4994687">@Blairmacal</a>&nbsp; Until EE make this tariff available again without a network discount already applied theirs nothing that can be done.</P><P>&nbsp; But don’t forget EE don’t have to allow all tariff types to be available with or without a customer discount code. &nbsp; &nbsp;</P> Sun, 17 May 2026 19:24:21 GMT https://community.ee.co.uk/t5/Contracts-Billing/iPhone-Full-Works-Friends-and-Family/m-p/1618393#M109443 Chris_B 2026-05-17T19:24:21Z