topic Re: Cannot access broadband bill in Contracts & Billing

Cannot access broadband bill

Babalous — Sat, 26 Oct 2024 19:08:27 GMT

I have recently switched over to EE broadband. I already have an ee mobile account. I have been trying to link the broadband to my account but it will not work. I have received emails saying “check out your bill by logging into to your online account” every time I try and log in all it shows is my mobile info. I have not been able to view any info/bills regarding the account. It’s the usual EE debacle - they completely messed up my connection and after weeks they finally got it working and now I can’t see my bill. And instead of EE reaching out to resolve the billing issue, it’s incumbent upon me, the customer, to call them -again - to fix they’re screw up.

Re: Cannot access broadband bill

Michael_D — Sun, 27 Oct 2024 10:54:18 GMT

Hi @Babalous

Thanks for coming to the community.

I can understand your frustration at not being able to see the bills after the transfer.

Normally it would be a case that the mobile and broadband accounts link using the same email address, but if is not showing you the broadband, it would need a call to our tech guides so they can get access to your account and check the set up, and if needed raise a ticket to have them linked.

Michael

Re: Cannot access broadband bill

annebet — Fri, 15 May 2026 16:07:23 GMT

I am having same problem. Following links but still keeps going back to beginning e.g contact us. EE is a joke and will not be renewing my contract with them

Re: Cannot access broadband bill

Ali_A — Sat, 16 May 2026 07:08:03 GMT

Hi @annebet

Sorry to hear you're having issues connecting your account to your EE Login.

Please give our Customer Service team a call, where a guide will be able to manually link your services to together so you can access them online.

Ali