topic Re: ee one household in Contracts & Billing

ee one household

jl45a — Thu, 14 May 2026 12:55:00 GMT

i am with o2, my partner with ee and our broadband with ee, both in her name.

i spoke to an advisor today who told me in order to switch to ee and get the ee one unlimited reduced charge i need to be added to the household, which can be done by my partner going to the app, selecting profile, then sending me an invite.

However there is no send invite button.

A little bit of reasearch tells me that this is new and hasnt yet been rolled out. When is this due to go live? I dont mind waiting a month or two, but if it not going to come in soon Id rather just switch now without the benefits

Re: ee one household

Christopher_G — Thu, 14 May 2026 15:55:28 GMT

Hi @jl45a

Welcome to the community. 🙂

At the moment, customers who have their mobile and broadband on the same account get the benefits of EE One. Our EE One help page explains the benefits, with some hand frequently asked questions at the bottom. That page will be updated if anything changes in future.

Thanks,

Chris

Re: ee one household

Chris_B — Thu, 14 May 2026 16:14:40 GMT

@jl45a You need your partner to take out a contract on their account. This will be how you get on the account. If you wish to retain your number from O2, you need to request your PAC from O2 and then provide that to EE so they can migrate your number over to the new line that your partner has taken out on their account.

Re: ee one household

XRaySpeX — Thu, 14 May 2026 17:35:50 GMT

& your partner, not you, will be responsible for paying for the new contract.

Re: ee one household

jl45a — Fri, 15 May 2026 09:38:39 GMT

Hi Michael, is there now anytime line for when this is being rolled out? I am waiting to transfer from O2, but am reluncant to do so until this is in place. If I hear that it not coming in for another 6 months, then I will transfer now, if its coming in within a month or two then I will wait.

I was informed by an advisor yesterday that I could do this now on the app, but evidently this is not the case.

Re: ee one household

jl45a — Fri, 15 May 2026 09:39:14 GMT

yeah exactly. i was told yesterday to do this, but its still not live yet.