topic Re: Email monthly invoice in Contracts & Billing

Email monthly invoice

mcn1 — Thu, 14 May 2026 11:25:42 GMT

I 'd like to have my business invoice automatically emailed as a .pdf monthly. I have seen old posts to suggest this is not possible, but surely such a basic service must be fixed now. How do I set that up?

Re: Email monthly invoice

Chris_B — Thu, 14 May 2026 11:29:51 GMT

@mcn1 still not possible and you’ll have to log into your account and manually download it.

Re: Email monthly invoice

mcn1 — Thu, 14 May 2026 12:38:55 GMT

Can someone from EE tell us why this is not possible. It is the most basic element of customer care for a business to make it easy for their customers to see what they are being charged and process invoices.

Re: Email monthly invoice

Chris_B — Thu, 14 May 2026 12:45:24 GMT

@mcn1 because that information is easily readily available via your EE account,

Re: Email monthly invoice

mcn1 — Thu, 14 May 2026 12:53:43 GMT

It is available via the account - by logging in each month, multiple keystokes and downloading the .pdf. Friction and hassle (but a chance for EE to get me to eyeball products I don't need and **bleep** me off). I want it to be like every other service provider to my businesses - receive email, auto-forward it to Xero, Xero extracts the invoice. Like the rest of the modern world.

Re: Email monthly invoice

Roke11 — Thu, 14 May 2026 13:04:01 GMT

Hi,

I have been trying to get my VAT invoices from EE, There is apparently a worldwide issue with the app and website which means I can't get any account info, including invoices. Apparently the only way I can get a VAT invoice is to phone up and ask for it. I have had a business mobile contract for 7 months and never been able to make it work. This is just a small part of my issue with EE, they also seem to conveniently lose any phone call recording where a call handler has agreed to repay me overpayments, I would advise recording any call you have with them.

Discraceful!