topic Poor Service - cant pay bill due to bad site/app! in Contracts & Billing

Poor Service - cant pay bill due to bad site/app!

PKawe — Thu, 14 May 2026 11:48:43 GMT

I am currently abroad and need to pay my bill, and I cant do it via online or via the app for various reasons like amount showing NaN (?) or not even able to get to a payment page. I cant call EE from the device and no place to even contact EE via email. I tried the automated ai bot, to no avail. IF someone from EE sees this, please contact me ASAP.

Re: Poor Service - cant pay bill due to bad site/app!

Chris_B — Thu, 14 May 2026 12:40:58 GMT

@PKawe no one will call you from this public forum it is not customer services. You can use THIS to pay.

there is no email for customer support but you can live chat with customer support via the EE app under help.

Re: Poor Service - cant pay bill due to bad site/app!

PKawe — Thu, 14 May 2026 12:51:03 GMT

Hi Chris thank you for your reply. Unfortunately I have tried all efforts to no avail. The link you gave me doesnt work but Ive tried many times different browsers, on the phone etc.

Cant find any LIVE CHAT with help on EE app. just ai bot.

Re: Poor Service - cant pay bill due to bad site/app!

PKawe — Thu, 14 May 2026 14:09:28 GMT

Hi Chris, that link worked eventually. Thank you

Re: Poor Service - cant pay bill due to bad site/app!

Leanne_T — Thu, 14 May 2026 14:49:38 GMT

Hi @PKawe

Thanks for coming back and letting us know the linked provided worked.

If you do need to get in touch with us when abroad, you can call us from another phone on +44 (0)7953 966 150 and the team will be happy to help.

Leanne.