topic Re: EE Subscription in Contracts & Billing

EE Subscription

JER21 — Wed, 13 May 2026 12:38:46 GMT

Hi I have just received an email from EE informing me that they have undercharged me £6 per month for my Netflix Premium subscription and that they are going to charge me a one off £18 for the last 3 months then an on-going £6 per month. As I was not paying or receiving Netflix from EE I subscribed to Netflix independently and have been paying £6 per month directly to Netflix. I do not want to receive Netflix from EE as I am already paying Netflix directly, how do I cancel my EE subscription and ensure that I don't pay these outstanding charges? Thanks

Re: EE Subscription

XRaySpeX — Wed, 13 May 2026 13:15:02 GMT

You need to discuss this with CS.

Re: EE Subscription

Christopher_G — Wed, 13 May 2026 14:58:17 GMT

Hi @JER21

I definitely recommend following @XRaySpeX's advice and speak with our customer support team. They'll look into this and do their best to help.

Chris

Re: EE Subscription

zulu17 — Wed, 13 May 2026 15:31:12 GMT

there is another thread

https://community.ee.co.uk/t5/Security/Scam-spam-hoax/td-p/1617724

where a customer is questioning a potential spam/hoax

Re: EE Subscription

Christopher_G — Wed, 13 May 2026 15:55:22 GMT

Thanks, @zulu17

Definitely all the more reason to get it checked with our support team, @JER21.

If they confirm that the email is spam/phishing, you should forward the email to phishing@EE.co.uk, so that it can be investigated.

Chris

Re: EE Subscription

JER21 — Wed, 13 May 2026 16:57:37 GMT

Thanks Chris, it certainly doesn't look like a scam but ill forward it just
in case. J