https://community.ee.co.uk/t5/Contracts-Billing/Payment-keeps-getting-reversed/m-p/1617527#M109326 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4785391">@Smartyjnr</a></SPAN>&nbsp;</P> <P>If you <A href="https://ee.co.uk/help/contact-ee" target="_blank">call our team directly</A>, they'll be able to double-check any payments you've made and help you process anything still due.&nbsp;</P> <P>Linzi&nbsp;</P> Tue, 12 May 2026 11:07:25 GMT Linzi_H 2026-05-12T11:07:25Z https://community.ee.co.uk/t5/Contracts-Billing/Payment-keeps-getting-reversed/m-p/1617506#M109324 <P>Every time I try and pay my bill or device payment on the app or website I keep getting a message saying "Payment has been reversed by merchant".&nbsp;</P><P>I've managed to pay the bill with out it being reversed (although the amount is still showing as outstanding on my EE account) but my device payment keeps getting reversed. The problem is with you as the money is definitely in my bank account.&nbsp;</P><P>&nbsp;</P> Tue, 12 May 2026 08:59:28 GMT https://community.ee.co.uk/t5/Contracts-Billing/Payment-keeps-getting-reversed/m-p/1617506#M109324 Smartyjnr 2026-05-12T08:59:28Z https://community.ee.co.uk/t5/Contracts-Billing/Payment-keeps-getting-reversed/m-p/1617527#M109326 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4785391">@Smartyjnr</a></SPAN>&nbsp;</P> <P>If you <A href="https://ee.co.uk/help/contact-ee" target="_blank">call our team directly</A>, they'll be able to double-check any payments you've made and help you process anything still due.&nbsp;</P> <P>Linzi&nbsp;</P> Tue, 12 May 2026 11:07:25 GMT https://community.ee.co.uk/t5/Contracts-Billing/Payment-keeps-getting-reversed/m-p/1617527#M109326 Linzi_H 2026-05-12T11:07:25Z