Cancelled the insurance but still getting charged

Mehwish1 — Mon, 11 May 2026 22:05:12 GMT

Hi!

I have called to cancel my insurance last month before the bill payment but I still got charged but when I called again, the lady told me that I will be refunded the extra amount that has been taken away from me.

Now in my upcoming payments of this month, I am again getting charged for the insurance which I have clearly cancelled.

I am really confused. Please help me

Re: Cancelled the insurance but still getting charged

Debbie_G — Tue, 12 May 2026 08:26:24 GMT

Hi @Mehwish1.

Thanks for coming to the community.

If you’ve already arranged to cancel the insurance and the charge is still appearing, please get in touch with our customer support team. They’ll be able to look into this further and help get this sorted.

Debbie

topic Cancelled the insurance but still getting charged in Contracts & Billing

Cancelled the insurance but still getting charged

Re: Cancelled the insurance but still getting charged