topic Re: Did EE take my deposit twice? in Contracts & Billing

Did EE take my deposit twice?

majikthise — Thu, 07 May 2026 17:06:41 GMT

I recently upgraded to the S26 Ultra. The deposit looks like it`s been taken twice from my Monzo account.

tia

Chris_B — Thu, 07 May 2026 17:46:31 GMT

@majikthise You’ll have to speak with customer support about that.

majikthise — Fri, 08 May 2026 09:32:14 GMT

Can you actually speak with a living, breathing human?

Peter_W — Fri, 08 May 2026 12:10:21 GMT

Welcome to the Community, @majikthise

You most certainly can speak with a member of our team.

If you call on 150 follow the options towards billing queries and this should get you to the right place.

Alternatively if you have the EE App, you can find our Messaging service in the Help section.

Peter