topic Re: Re: How do I cancel a direct debit in Contracts & Billing

Re: How do I cancel a direct debit

Darryl2222 — Wed, 18 Feb 2026 01:56:30 GMT

Can I stop cancelling my

Direct Debit

Please

Re: Re: How do I cancel a direct debit

Katie_B — Wed, 18 Feb 2026 08:18:08 GMT

Good morning @Darryl2222.

Thanks for coming here.

Just so I can get a better understanding to help further, can I confirm you are looking to cancel your Direct Debit?

If yes, are you a pay monthly customer?

Speak soon,

Katie

Re: Re: How do I cancel a direct debit

ttpb — Thu, 07 May 2026 01:20:59 GMT

Not the same as the person who posted but I am a payment monthly client and I want to cancel my direct debit.

Re: Re: How do I cancel a direct debit

Chris_B — Thu, 07 May 2026 07:18:30 GMT

@ttpb cancelling a DD doesn’t stop the contract if your a contract customer you need to give 30 days notice to terminate a contract, and you call customer support to do that

Re: Re: How do I cancel a direct debit

Ali_A — Thu, 07 May 2026 14:53:27 GMT

Hi @ttpb

Are you looking to cancel only your Direct Debit method of payment, or are you looking to cancel your pay monthly contract altogether?

If you just want to change your method of payment from Direct Debit to manual payments, please have a look at our Ways to Pay | EE | Change your Payment method for the steps on how to do this.

However, if you're looking to cancel your contract completely you'll need to call Customer Service on 150 from your mobile, where a guide will be able to complete the request for you.
Alternatively, have a look at How do I cancel my Contract for the ways you can do this.

Ali