topic Re: Re: Payment error in Contracts & Billing

Re: Payment error

354- — Wed, 06 May 2026 07:32:33 GMT

@Peter_W That webpage says "This site is exceeding reCAPTCHA Enterprise free quota."

Re: Re: Payment error

Peter_W — Thu, 30 Apr 2026 17:49:17 GMT

@Daxus13 I've just have a test of this myself from multiple devices, and I'm having no issues.

It's worth giving a different device / browser a try if you haven't already, and if you can't try this I'd recommend clearing your browser's cookies and cache, too.

Peter

Re: Re: Payment error

354- — Thu, 30 Apr 2026 18:57:50 GMT

@Peter_W - Not a problem! Will ignore the reCAPTCHA notice!

Re: Re: Payment error

354- — Fri, 01 May 2026 13:16:23 GMT

@Peter_W the reCAPTCHA notice has cleared down!

Re: Re: Payment error

Peter_W — Fri, 01 May 2026 15:19:56 GMT

Thanks for the update, @354-

So is this now working for you?

Peter

Re: Re: Payment error

354- — Fri, 01 May 2026 15:35:54 GMT

@Peter_W - Yes the reCAPTCHA notice does not display anymore and the text notification saying ""This site is exceeding reCAPTCHA Enterprise free quota." with the hyperlink to enterprise billing. All clear.

Re: Re: Payment error

Peter_W — Fri, 01 May 2026 15:49:58 GMT

That's good!

Fingers crossed the original payment should be released back to your bank soon, too!

I don't imagine you'll face any further issues, but if you continued to have issues with your account from multiple devices moving forwards, I'd recommend reaching out to our team so we can make sure this is all set up as it should be from our end.

Peter

Re: Re: Payment error

354- — Tue, 05 May 2026 16:17:16 GMT

It seems to be back - when you land on that web page.

Re: Re: Payment error

Ali_A — Wed, 06 May 2026 07:36:16 GMT

HI @354-

Do you see the same message if you use an alternative browser, or clear your cookies/cache?

Ali

Re: Re: Payment error

354- — Wed, 06 May 2026 11:24:51 GMT

Hi @Ali_A ,

Yes, from screen grab, Left to Right - Edge, Chrome, Firefox. - all running "private" mode.

Re: Re: Payment error

Ali_A — Wed, 06 May 2026 14:43:06 GMT

Thanks for the screenshots @354-

Are you still able to click past it and continue with making payment?

Ali

Re: Re: Payment error

354- — Wed, 06 May 2026 16:00:57 GMT

@Ali_A - Yes, after submitting an EE number, another page loads with the number, radio check box with value, and 2 fields for an email address.

Re: Re: Payment error

Ali_A — Wed, 06 May 2026 16:30:34 GMT

Thanks for confirming @354-

I've passed this on to our team to investigate.
For now you can continue to ignore the message and continue as normal.

Thanks for raising this with us!

Ali

Re: Re: Payment error

354- — Wed, 06 May 2026 16:37:32 GMT

@Ali_A - Not a problem!