https://community.ee.co.uk/t5/Contracts-Billing/My-discount-had-not-been-applied-to-my-monthly-payments-WHY/m-p/1616609#M109224 <P>Hello, I just commenced an additional sim-only plan. I am entitled to 3 discounts, as seen in my EE app which will bring down my monthly payment down to £16 from £32. Although, the customer care assistant confirmed this on the phone but my monthly bill on the app appears to be £26. I am still within my cancellation window, and I need to know for sure.</P> Tue, 05 May 2026 17:31:33 GMT Mercy_ 2026-05-05T17:31:33Z https://community.ee.co.uk/t5/Contracts-Billing/My-discount-had-not-been-applied-to-my-monthly-payments-WHY/m-p/1616609#M109224 <P>Hello, I just commenced an additional sim-only plan. I am entitled to 3 discounts, as seen in my EE app which will bring down my monthly payment down to £16 from £32. Although, the customer care assistant confirmed this on the phone but my monthly bill on the app appears to be £26. I am still within my cancellation window, and I need to know for sure.</P> Tue, 05 May 2026 17:31:33 GMT https://community.ee.co.uk/t5/Contracts-Billing/My-discount-had-not-been-applied-to-my-monthly-payments-WHY/m-p/1616609#M109224 Mercy_ 2026-05-05T17:31:33Z https://community.ee.co.uk/t5/Contracts-Billing/My-discount-had-not-been-applied-to-my-monthly-payments-WHY/m-p/1616612#M109227 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2852723">@Mercy_</a>&nbsp; Provide that additional line wasn’t an already discounted tariff then your discount should apply. &nbsp;You can only have 1 discount on a line&nbsp;</P><P>You can call customer support and they can check for you and if it’s not been applied they can apply it for you.&nbsp;</P> Tue, 05 May 2026 18:58:23 GMT https://community.ee.co.uk/t5/Contracts-Billing/My-discount-had-not-been-applied-to-my-monthly-payments-WHY/m-p/1616612#M109227 Chris_B 2026-05-05T18:58:23Z