Help upgrading from an iPad contract to an iPhone contract

SammyxVine90 — Mon, 04 May 2026 17:02:08 GMT

Hi all,

I would like to upgrade from an iPad contract to a iPhone contract, and I've been told that this should be possible.

The issue is that I can't do this myself online or through the app, as it only allows upgrades to another tablet, not a phone. I was advised to contact customer service so they could do the upgrade for me. However, I've not spoken to two different agents, and both said they can only apply a multi-line discount, not my Perk discount, because Perk discounts can only be added online by the customer.

I have tried explaining that I'm unable to complete the upgrade online due to system limitations, but neither agent was willing to help at all.

Is there any way around this?

Re: Help upgrading from an iPad contract to an iPhone contract

Chris_B — Tue, 05 May 2026 07:19:08 GMT

@SammyxVine90 Give 30 days notice to terminate the tablet contract once termination has completed you can then take out a phone contract with the discount code.

topic Help upgrading from an iPad contract to an iPhone contract in Contracts & Billing

Help upgrading from an iPad contract to an iPhone contract

Re: Help upgrading from an iPad contract to an iPhone contract