topic Re: Complant made! in Contracts & Billing

Complant made!

Acceptablefreak — Sun, 03 May 2026 18:28:20 GMT

Changed my provider 8th April! They confirmed this. I have been bombarded with emails, text and phone calls to change my mind.

I have been receiving multiple emails and text asking me to set up a direct debit to pay my bills.....phoned customer service and again, clarification that account is closed.

Just received a text stating my bill is ready for payment!!!!.....Seriously!

And they wonder why after many years a customer I have gone to Virgin.

EE....do better.

Re: Complant made!

garybs29 — Mon, 04 May 2026 05:54:12 GMT

It may be you're in credit & you cancelling the DD has stopped them sending it back....

Re: Complant made!

Chris_B — Mon, 04 May 2026 07:34:15 GMT

@Acceptablefreak And I can say exactly the same about your new provider.

Re: Complant made!

Acceptablefreak — Mon, 04 May 2026 11:09:41 GMT

Who would you recommed?

Re: Complant made!

Acceptablefreak — Mon, 04 May 2026 11:10:46 GMT

Thank you, I will check that but nothing was said when I spoke to the rep.

Have a good day.

Re: Complant made!

Acceptablefreak — Mon, 04 May 2026 11:11:49 GMT

Who would you recommend?

Just broadband with no phone or tv.

Have a good day!

Re: Complant made!

Christopher_G — Mon, 04 May 2026 12:19:56 GMT

Hi @Acceptablefreak

Welcome to the community.

I'm really sorry to hear of your experience with this. Our customer support team will be able to take a look at your account and explain whether there's a balance/refund due. If you've opened a complaint, it should all be handled as part of that case.

Chris