topic Re: EE customer complaints in Contracts & Billing

EE customer complaints

KST — Fri, 01 May 2026 07:44:13 GMT

Has anyone else had cause to make a complaint to EE recently - and if so what was your experience?

I’ve been with EE since the start - I was an Orange customer so I think over 20 years. In the past I found they offered excellent customer service but over the last couple of years I have found a complete lack of customer focus.

what has your experience been like? Have you also seen a change in the quality of service offered?

when I complained they just closed my complaint without even responding to it - and they had really messed up my account.

Re: EE customer complaints

Northerner — Fri, 01 May 2026 10:20:14 GMT

Hi @KST

Whenever I spoke to them they were helpful and sorted my question although people's experiences will differ depending on the issue.

Thanks

Re: EE customer complaints

Ritu_D — Fri, 01 May 2026 11:43:45 GMT

Hi @KST

Thanks for reaching out here on the community and thanks for taking the time to share your experience.

I completely appreciate you will feel let down especially if your complaint has been closed without a resolution.

You can re-open any complaint within 28 days of closure, please could you try getting back in touch with our guides.

Or alternatively, you can Make a Complaint online.

Thanks

Ritu