topic Re: Move from Personal to Business Customer in Contracts & Billing

Move from Personal to Business Customer

Danothy — Sun, 16 Jun 2024 05:18:10 GMT

I have recenlty set-up a business and I have been enquiring for 3 weeks with CS @ 150 to move my account from Personal to Business. On every occasion I enquire there seems to be a reason as to why I cannot do it. Yesterday, I spoke to an advisor which told me there is a waiting list... This seems like a bluff.

What do I need to do to process this change asap?

Re: Move from Personal to Business Customer

Katie_B — Sun, 16 Jun 2024 07:31:25 GMT

Hi @Danothy.

Thanks for coming ere.

I am sorry to hear this.

Was any more information provided?

Did the team say they would be in touch?

Katie

Re: Move from Personal to Business Customer

Danothy — Sun, 16 Jun 2024 07:35:13 GMT

Hi Katie,

Thank you for your response.

No further information provided and nobody said they would contact me.

Once again, the same as 2 weeks ago, I was told to get in touch again in 2/3 weeks time...

Re: Move from Personal to Business Customer

Christopher_G — Sun, 16 Jun 2024 13:06:26 GMT

Have you been speaking with our business support team, @Danothy? They're the team that can get the ball rolling on this for you.

Chris

Re: Move from Personal to Business Customer

Danothy — Mon, 17 Jun 2024 06:20:52 GMT

@Christopher_G @Katie_B I have dialled 150 and spoken to the Business Team as well as dialling a direct number given to me through live chat. Both times I have had no luck.

Are you able to clarify whether there is a waiting list or an issue or am I just being taken on a merry go round?

Thanks again…

Re: Move from Personal to Business Customer

Leanne_T — Mon, 17 Jun 2024 09:13:00 GMT

Hi @Danothy

Sorry we have no access to check the account and see why this has can not be changed to a business account, if you can try calling us again the team will check the account and let you know if this can be changed for you 🙂

Leanne.

Re: Move from Personal to Business Customer

K819 — Sat, 31 Aug 2024 06:18:50 GMT

Hi, did you ever get this sorted. I’m in exactly the same situation. I’ve been trying to move from personal to business for months and everytime there’s an excuse as to why it is delayed. I tried again yesterday and after speaking to around 5 different departments I was promised that the process had Started and an email was being sent for me to confirm the details…. No email has arrived.
I’m looking to move to another provider and will simply request my number be transferred over, as it seems like the easiest option at this point

Re: Move from Personal to Business Customer

Christopher_G — Sat, 31 Aug 2024 08:00:00 GMT

Hi @K819

Welcome to the community.

Are you trying to move your contract from a personal account to an existing business account?

Chris

Re: Move from Personal to Business Customer

Kickingriffin — Thu, 30 Apr 2026 11:57:02 GMT

I am looking to do this, did you all manage to do this, may go into the shop Saturday.

Re: Move from Personal to Business Customer

Peter_W — Thu, 30 Apr 2026 15:55:30 GMT

Welcome to the Community, @Kickingriffin.

We definitely have a process for switching from consumer to business accounts, but it can depend on how your account is set up, and there are a number of eligibility checks, too.

If you give our team a call, they'll be able to help look into this with you.

Peter