https://community.ee.co.uk/t5/Contracts-Billing/Not-got-any-products-but-owe-money/m-p/1615634#M109094 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4985681">@Andrewbrown982</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>It will depend on who the debt is currently with as to who you need to speak to.</P> <P>If you've heard from a debt collection agency (DCA) about the balance, you'd need to speak to them about settling the amount.</P> <P>If you've not heard anything from a DCA and have noticed it on your credit file, the best option would be to give our <A href="https://ee.co.uk/help/contact-ee" target="_blank">customer service guides</A> a call. Even if you don't have account details, they'll be able to search for the account and either pass on DCA details, or discuss the payment with you.&nbsp;</P> <P>Michael</P> Thu, 30 Apr 2026 07:12:06 GMT Michael_D 2026-04-30T07:12:06Z https://community.ee.co.uk/t5/Contracts-Billing/Not-got-any-products-but-owe-money/m-p/1615624#M109092 <P>Hi there,</P><P>I don’t currently have any products or have access anymore to the device or have any details about the contract but have a outstanding debt to EE how do I start a payment plan.</P> Thu, 30 Apr 2026 00:29:25 GMT https://community.ee.co.uk/t5/Contracts-Billing/Not-got-any-products-but-owe-money/m-p/1615624#M109092 Andrewbrown982 2026-04-30T00:29:25Z https://community.ee.co.uk/t5/Contracts-Billing/Not-got-any-products-but-owe-money/m-p/1615634#M109094 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4985681">@Andrewbrown982</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>It will depend on who the debt is currently with as to who you need to speak to.</P> <P>If you've heard from a debt collection agency (DCA) about the balance, you'd need to speak to them about settling the amount.</P> <P>If you've not heard anything from a DCA and have noticed it on your credit file, the best option would be to give our <A href="https://ee.co.uk/help/contact-ee" target="_blank">customer service guides</A> a call. Even if you don't have account details, they'll be able to search for the account and either pass on DCA details, or discuss the payment with you.&nbsp;</P> <P>Michael</P> Thu, 30 Apr 2026 07:12:06 GMT https://community.ee.co.uk/t5/Contracts-Billing/Not-got-any-products-but-owe-money/m-p/1615634#M109094 Michael_D 2026-04-30T07:12:06Z