https://community.ee.co.uk/t5/Contracts-Billing/Final-bill/m-p/1615633#M109093 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1480985">@Cameron58</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>I'm sorry to hear of your experience with this final bill. I recommend speaking with our <A href="https://ee.co.uk/contact-ee" target="_blank">customer service team</A> and ask them to check everything from our side. If a mistake has been made, they'll be able to correct it.</P> <P>Please let us know how it goes and we'll try and advise you further here.</P> <P>Chris</P> Thu, 30 Apr 2026 07:07:18 GMT Christopher_G 2026-04-30T07:07:18Z https://community.ee.co.uk/t5/Contracts-Billing/Final-bill/m-p/1615622#M109090 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_1975.png"><img src="https://community.ee.co.uk/skins/images/65E1B1AB6AB28AF2A9A9B3426D1A0C4D/responsive_peak/images/image_rejected.gif" alt="IMG_1975.png" /></span></P> <P> </P> <P>I cancelled my contract in December and I paid my final bill. I even got credit back on that bill and in the EE app it says my account is closed. But EE have been consistently awful and have brought an issue to a debt collector about my final bill which they believe I haven’t paid. I tried to talk to the debt collector about this issue and they said that EE had stopped communicating with them. What am I supposed to do considering I now have a low credit score because of this issue. I am very frustrated especially with the lack of actual customer service that EE provides</P> <P>&nbsp;</P> <P>[Moderation note: Image rejected for containing account number]</P> Thu, 30 Apr 2026 07:08:43 GMT https://community.ee.co.uk/t5/Contracts-Billing/Final-bill/m-p/1615622#M109090 Cameron58 2026-04-30T07:08:43Z https://community.ee.co.uk/t5/Contracts-Billing/Final-bill/m-p/1615633#M109093 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1480985">@Cameron58</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>I'm sorry to hear of your experience with this final bill. I recommend speaking with our <A href="https://ee.co.uk/contact-ee" target="_blank">customer service team</A> and ask them to check everything from our side. If a mistake has been made, they'll be able to correct it.</P> <P>Please let us know how it goes and we'll try and advise you further here.</P> <P>Chris</P> Thu, 30 Apr 2026 07:07:18 GMT https://community.ee.co.uk/t5/Contracts-Billing/Final-bill/m-p/1615633#M109093 Christopher_G 2026-04-30T07:07:18Z