topic Final bill in Contracts & Billing https://community.ee.co.uk/t5/Contracts-Billing/Final-bill/m-p/1615622#M109090 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_1975.png"><img src="https://community.ee.co.uk/skins/images/798F698A726F07D668E0440E9549FD76/responsive_peak/images/image_unmoderated.gif" alt="IMG_1975.png" /></span></P><P> </P><P>I cancelled my contract in December and I paid my final bill. I even got credit back on that bill and in the EE app it says my account is closed. But EE have been consistently awful and have brought an issue to a debt collector about my final bill which they believe I haven’t paid. I tried to talk to the debt collector about this issue and they said that EE had stopped communicating with them. What am I supposed to do considering I now have a low credit score because of this issue. I am very frustrated especially with the lack of actual customer service that EE provides</P> Thu, 30 Apr 2026 00:05:11 GMT Cameron58 2026-04-30T00:05:11Z Final bill https://community.ee.co.uk/t5/Contracts-Billing/Final-bill/m-p/1615622#M109090 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_1975.png"><img src="https://community.ee.co.uk/skins/images/798F698A726F07D668E0440E9549FD76/responsive_peak/images/image_unmoderated.gif" alt="IMG_1975.png" /></span></P><P> </P><P>I cancelled my contract in December and I paid my final bill. I even got credit back on that bill and in the EE app it says my account is closed. But EE have been consistently awful and have brought an issue to a debt collector about my final bill which they believe I haven’t paid. I tried to talk to the debt collector about this issue and they said that EE had stopped communicating with them. What am I supposed to do considering I now have a low credit score because of this issue. I am very frustrated especially with the lack of actual customer service that EE provides</P> Thu, 30 Apr 2026 00:05:11 GMT https://community.ee.co.uk/t5/Contracts-Billing/Final-bill/m-p/1615622#M109090 Cameron58 2026-04-30T00:05:11Z