Extra charges to bill

Flo122 — Tue, 28 Apr 2026 14:46:42 GMT

Hi, I notice that I had extra charges to my bill, ie charges of up to £2.50 for texts. This is surprising as I had not sent texts on the days I was charged for. Also, I am definitely not sending any more texts than usual, so not sure why I have been charged. many thanks

Re: Extra charges to bill

Ali_A — Tue, 28 Apr 2026 17:14:25 GMT

Hi @Flo122

There are a number of reasons why you have may have higher-rate charges for text messages, the most common are for service text messages, such as Radio/TV competitions or charity donations.

You can find out more about this at Charge purchases to your EE Mobile bill

There may be other reasons, you can find helpful information on our Why your EE Mobile bill might be higher than usual page.

We have a great article, Reduce my bills and manage my spending, to help you with managing mobile spending, understanding plan inclusions, and accessing support for bill payments.
As well as our Manage your subscriptions page.

You can also restrict additional charges with Spend Caps, just visit Set up and manage Spend Caps to find out more.

Ali

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Extra charges to bill

Re: Extra charges to bill