topic Re: Contract in Contracts & Billing

Contract

Eliz6 — Tue, 28 Apr 2026 09:44:10 GMT

My contract for this number +44 **** is ending and I don't want to continue with the contract.

[Mod edit: Removed personal information from the community]

Re: Contract

Alex_H — Tue, 28 Apr 2026 11:11:22 GMT

Hi @Eliz6,

Welcome to the EE Community

If you are looking to cancel your number our help page has all the information you need. If you are looking to cancel without switching providers you will need to give us a call to put in 30 days notice on the number.

Alex

Re: Contract

XRaySpeX — Tue, 28 Apr 2026 14:00:28 GMT

@Eliz6 : If you are wanting to cease your mobile contract completely you need to phone EE giving 30 days notice of cancellation of your contract. Otherwise if you intend to move to another network, either taking your existing no. with you or not, you need to get your PAC or STAC respectively from EE [text PAC to 65075 (to keep your no.) or STAC to 75075 (to get a new no.)]. It will respond with your PAC/STAC & how much you will have to pay in Early Termination Fees if you are still within your min term. It will basically be months left x monthly charge - 4%. Give the PAC/STAC to your new provider. Your EE contract will end when you are live on new network. If you are still within your min term you will be liable to pay Early Termination Fees for the rest of the term. Best to do this in last few days of your contract term so you have little or no overlap.