topic Re: Billed more in Contracts & Billing

Billed more

Paulstyles — Tue, 28 Apr 2026 09:21:23 GMT

Hello EE

I will like to know why am billed 19.12 on my account while I was on 15 per month plan before 31st of March and it’s meant to only increase by 2.50 so why is my bill higher?

Re: Billed more

Colstalex — Tue, 28 Apr 2026 09:37:17 GMT

Have you looked at the PDF version of your bill it probably says this?

Our prices changed on 31 Mar. We've credited you for services
charged in advance on your last bill, and re-charged you at the new price.

Re: Billed more

Michael_D — Tue, 28 Apr 2026 11:26:26 GMT

Hi @Paulstyles

Thanks for coming to the community.

It is likely to be related to the price increase from 31st March as @Colstalex mentioned.

You'd see the plan price change as of that date, so it is back dated on the bill.

There is more on the increase, including a video giving a breakdown on the impacts on the bill on our About annual price changes page.

Michael