topic Re: Extra chary in Contracts & Billing

Extra chary

Juliesutherland — Tue, 28 Apr 2026 10:23:45 GMT

Why this month have I been charged extra !

Re: Extra chary

garybs29 — Tue, 28 Apr 2026 10:44:33 GMT

Have you checked your bill? Probably says something like below or you're out of contract

Our prices changed on 31 Mar. We've credited you for services
charged in advance on your last bill, and re-charged you at the new price.

Re: Extra chary

Ali_A — Tue, 28 Apr 2026 13:06:59 GMT

HI @Juliesutherland

Welcome to the community!

Please visit our helpful View your monthly EE Mobile or EE Broadband bill page for the steps on how to view your bill 😊

You'll be able to see any changes to your monthly plan costs or additional charges that you have incurred above your basic charges.

If you have additional charges, we have a great article, Reduce my bills and manage my spending, to help you with managing mobile spending, understanding plan inclusions, and accessing support for bill payments.
As well as our Manage your subscriptions page.

You can also restrict additional charges with Spend Caps, just visit Set up and manage Spend Caps to find out more.

Ali