topic Re: Help in Contracts & Billing

Help

Lisa118uk — Tue, 28 Apr 2026 10:49:38 GMT

Can someone help I have PoA for my mum who’s unwell and struggling to cancel her mobile since August last year. EE are usrless

Re: Help

Schockwave — Tue, 28 Apr 2026 11:47:22 GMT

Hello @Lisa118uk ,

Welcome to the community,

Not sure why you have not been able to cancel your mother’s mobile. Have you actually spoken to them? You would need to call them to sort this out, cannot be done any other way.

Re: Help

XRaySpeX — Tue, 28 Apr 2026 13:42:20 GMT

@Lisa118uk : I should follow Change My Account in The Case of a Life Event for Ill health:

Ill health
If you’re diagnosed with an illness or disability you believe will impact your ability to use or pay for your service in any way, please contact us and let us know.
We’ll need a written copy of your diagnosis on letter-headed paper, from either a doctor, NHS professional, solicitor or your local Citizens Advice Bureau.

Email us
Scan and email the relevant document and a covering letter to:
account.specialists@ee.co.uk
Please make the email subject ‘Care Helpdesk’

Mail us
Please send the relevant document and a covering letter to:
Care Helpdesk
6 Camberwell Way
Doxford Technology Park
Doxford
Sunderland
SR3 3XN