topic Re: my account closed in Contracts & Billing

my account closed

Chubnut — Tue, 28 Apr 2026 07:01:08 GMT

Last night my phone got disconnected and apparently my account is closed. I had a message a few days ago saying changes to your account someone will phone you. They did, but couldn't hear a thing they were either mute or using a naff phone. Pay monthly and never missed a payment. What a garbage company this is

Re: my account closed

Chris_B — Tue, 28 Apr 2026 07:19:56 GMT

@Chubnut You’ll need to call customer support about this.

I would also cheep check of your banking information as this could be someone has taken over your line. To close an account the number is ported out to a different network or you request to terminate the contract . EE don’t just close an account

Re: my account closed

Jordan_banks — Fri, 26 Jun 2026 05:02:43 GMT

Hi 3-) I’d be interested in knowing the outcome of this as it happened to me and they chased me for £2574 after closing my account and now a default is on my credit report

Re: my account closed

Ali_A — Fri, 26 Jun 2026 08:58:09 GMT

Hi @Jordan_banks

I'd recommend giving Customer Service team a call where a guide will be able to check the reason why your line was cancelled, and discuss the outstanding billing charges with you.

Ali