https://community.ee.co.uk/t5/Contracts-Billing/my-account-closed/m-p/1615235#M109020 <P>Last night my phone got disconnected and apparently my account is closed. I had a message a few days ago saying changes to your account someone will phone you. They did, but couldn't hear a thing they were either mute or using a naff phone. Pay monthly and never missed a payment. What a garbage company this is</P> Tue, 28 Apr 2026 07:01:08 GMT Chubnut 2026-04-28T07:01:08Z https://community.ee.co.uk/t5/Contracts-Billing/my-account-closed/m-p/1615235#M109020 <P>Last night my phone got disconnected and apparently my account is closed. I had a message a few days ago saying changes to your account someone will phone you. They did, but couldn't hear a thing they were either mute or using a naff phone. Pay monthly and never missed a payment. What a garbage company this is</P> Tue, 28 Apr 2026 07:01:08 GMT https://community.ee.co.uk/t5/Contracts-Billing/my-account-closed/m-p/1615235#M109020 Chubnut 2026-04-28T07:01:08Z https://community.ee.co.uk/t5/Contracts-Billing/my-account-closed/m-p/1615244#M109022 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/337262">@Chubnut</a>&nbsp; You’ll need to call customer support about this. &nbsp;<BR /><BR /></P><P>I would also cheep check of your banking information as this could be someone has taken over your line. &nbsp; &nbsp;To close an account the number is ported out to a different network or you request to terminate the contract . &nbsp; EE don’t just close an account&nbsp;</P> Tue, 28 Apr 2026 07:19:56 GMT https://community.ee.co.uk/t5/Contracts-Billing/my-account-closed/m-p/1615244#M109022 Chris_B 2026-04-28T07:19:56Z