https://community.ee.co.uk/t5/Contracts-Billing/Be-careful-when-upgrading/m-p/1615121#M108995 <P>Recently upgraded my phone.&nbsp; Was on a Full Works plan that provided me with Microsoft 365 package, Apple Music and XBox Game Pass.&nbsp; Was promised everything would reman the same, however this unfortunately is not the case,.&nbsp; Microsoft 365 is no longer available as a perk (but is on the lower all rounder tariff??) and now can't even use the others like i used to I can only use one at a time and need to request to switch it everytime.&nbsp; This should of been explained to me especially when I asked over n over that everything would definitely remain as was.&nbsp; &nbsp;Called customer services but other than apologise and offer me to send trhe phone back, nothing they could do.&nbsp; Been totally mislead. Absolute Joke</P> Mon, 27 Apr 2026 11:00:24 GMT SuperBow 2026-04-27T11:00:24Z https://community.ee.co.uk/t5/Contracts-Billing/Be-careful-when-upgrading/m-p/1615121#M108995 <P>Recently upgraded my phone.&nbsp; Was on a Full Works plan that provided me with Microsoft 365 package, Apple Music and XBox Game Pass.&nbsp; Was promised everything would reman the same, however this unfortunately is not the case,.&nbsp; Microsoft 365 is no longer available as a perk (but is on the lower all rounder tariff??) and now can't even use the others like i used to I can only use one at a time and need to request to switch it everytime.&nbsp; This should of been explained to me especially when I asked over n over that everything would definitely remain as was.&nbsp; &nbsp;Called customer services but other than apologise and offer me to send trhe phone back, nothing they could do.&nbsp; Been totally mislead. Absolute Joke</P> Mon, 27 Apr 2026 11:00:24 GMT https://community.ee.co.uk/t5/Contracts-Billing/Be-careful-when-upgrading/m-p/1615121#M108995 SuperBow 2026-04-27T11:00:24Z https://community.ee.co.uk/t5/Contracts-Billing/Be-careful-when-upgrading/m-p/1615132#M108997 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2575773">@SuperBow</a>&nbsp; Then use the cooling off period of your that unhappy with it.&nbsp;<BR />EE changed how this works now quite a while ago. &nbsp;It’s one benefit at a time. &nbsp; &nbsp;I’ll hazard a guess&nbsp;that you took out your old contract just before it did change as it was that long ago now.&nbsp;</P> Mon, 27 Apr 2026 12:21:33 GMT https://community.ee.co.uk/t5/Contracts-Billing/Be-careful-when-upgrading/m-p/1615132#M108997 Chris_B 2026-04-27T12:21:33Z