topic Phone contract in Contracts & Billing

Phone contract

Leediva — Sat, 25 Apr 2026 18:13:07 GMT

How do I get in contact with a guide who rang me with a mobile offer. I have the phone number she contacted me on but it doesn't go through. If I ring 150 they can't give me the offer it needs to be from the disconnection team?

Re: Phone contract

XRaySpeX — Sat, 25 Apr 2026 18:25:22 GMT

Maybe it's a scam. Not advisable to buy from unsolicited callers.

Re: Phone contract

Chris_B — Sat, 25 Apr 2026 18:36:08 GMT

@Leediva Have you requested a PAC code ? Only if you have requested this will the retention team call you as this is a request to move your number to a different network as your contact is up/almost up.
Any other calls stating they can offer you a better deal or discount should be treated as a scam as EE will not call you otherwise.

Re: Phone contract

Leediva — Sun, 26 Apr 2026 09:56:17 GMT

Hi yes I requested a pac code and is an authentic call.Thank you for a quick reply.