topic Re: delete device SIM from account in Contracts & Billing

delete device SIM from account

balviccan — Fri, 24 Apr 2026 10:39:47 GMT

I'm looking for help to get my wife's SIM deleted. she's got dementia and can't use it any more

Re: delete device SIM from account

Schockwave — Fri, 24 Apr 2026 11:51:07 GMT

Hello @balviccan ,

Welcome to the community,

Sorry that your wife has dementia, must be a difficult time for you.

Is it for a contract or pay as you go sim card?

If pay as you go, you can just wait until it is automatically cancelled for non use, or you can ring customer service to get this cancelled.

If on monthly contract, you would have to ring customer service giving 30 days notice.

Re: delete device SIM from account

Christopher_G — Fri, 24 Apr 2026 12:31:48 GMT

Hi @balviccan

Welcome to the community. I'm really sorry to hear of your wife's diagnosis.

Just adding a little bit to @Schockwave's great reply - If it's a contract, there are some instructions you can follow under the 'ill health' section of this Changing an account in the case of a life event help page.

Please let us know how you get on.

Chris

Re: delete device SIM from account

XRaySpeX — Fri, 24 Apr 2026 12:35:28 GMT

@balviccan : Follow Change My Account in The Case of a Life Event for Ill health:

Ill health
If you’re diagnosed with an illness or disability you believe will impact your ability to use or pay for your service in any way, please contact us and let us know.
We’ll need a written copy of your diagnosis on letter-headed paper, from either a doctor, NHS professional, solicitor or your local Citizens Advice Bureau.

Email us
Scan and email the relevant document and a covering letter to:
account.specialists@ee.co.uk
Please make the email subject ‘Care Helpdesk’

Mail us
Please send the relevant document and a covering letter to:
Care Helpdesk
6 Camberwell Way
Doxford Technology Park
Doxford
Sunderland
SR3 3XN