topic Double charged in Contracts & Billing

Double charged

Dionne891 — Sun, 19 Apr 2026 08:56:16 GMT

How can it possible to charge twice in the same month I have just paid on the 14th of this month now they have sent a text saying another bill will be taken on the 26th

Re: Double charged

Chris_B — Sun, 19 Apr 2026 09:01:14 GMT

@Dionne891 Because it’s an automatic text message and the payment you made is setting on your account and will be taken when EE take payment. You can not pay your bill before hand until it’s produced but any payment before this will be put on your account to be taken.

You also can’t pay manually for a bill if that bill is paid by DD and has already been issued.

when is your billing date ?

Re: Double charged

Ali_A — Sun, 19 Apr 2026 15:03:34 GMT

Hi @Dionne891

Your bills are produced once per month and taken 8 days later by Direct Debit.
Irrespective of when you have manually paid your bill, they are still produced on the same date each month.

As you have a message saying your payment will be taken on the 26th April, it means your bill was probably produced on yesterday the 18th April.

So, the payment you made on the 14th April was either for last months unpaid bill, which should have been paid by the 26th March, Or its for a different account/Flex pay agreement.

Ali