topic All of my numbers have been cut off without notice in Contracts & Billing

All of my numbers have been cut off without notice

Gagu — Thu, 16 Apr 2026 20:11:02 GMT

My bill is up to date yet EE decided to cut all of my numbers (that my husband and I and the kids use) without notice. We cannot make calls, send texts, and have no internet connection. I can’t even call 150 or contact chat. I am beyond frustrated. 5 years customer with multiple lines and broadband. I am desperate to get this resolved as my husband needs it for work and my kids can't get in touch in case of emergency.

Re: All of my numbers have been cut off without notice

Chris_B — Fri, 17 Apr 2026 07:11:51 GMT

@Gagu Customer support is now open.

Re: All of my numbers have been cut off without notice

Chris_S — Fri, 17 Apr 2026 07:16:34 GMT

Hi @Gagu

I'm very sorry to hear that you've been cut off.

It sounds like it's essential that we get this investigated as soon as possible for you.

If you have another phone available, I'd recommend giving us a call.

If you have one of our broadband hubs, call 150 from an EE phone or 0330 123 1105.

Chris S