topic Re: Angry in Contracts & Billing

Angry

Talon60 — Wed, 15 Apr 2026 15:08:01 GMT

Been with EE for years upgraded 2 phones to reduce my monthly bills was told I had to have new number on one and bill was reduced Been going round in circles for weeks to be told it's lies didn't need to change number and bill not reduced

Re: Angry

XRaySpeX — Wed, 15 Apr 2026 15:30:02 GMT

@Talon60 : An upgrade is by definition just a change of plan whilst keeping your no.

Re: Angry

Rach_H — Wed, 15 Apr 2026 17:57:10 GMT

Hi @Talon60,

Welcome to the Community!

I'm sorry to hear about the confusion with your upgrade and I can understand your concern. It sounds like an additional line may have been added to your account, instead of an upgrade, which will be why you have a new number. I'd recommend reaching back out to the team and querying which lines are active on your account.

Rach