topic Re: Failed direct debit in Contracts & Billing

Failed direct debit

Abibaxcun — Wed, 15 Apr 2026 15:17:52 GMT

Hi, my direct debit failed and I waited a few days to see if it would try to go out again. It didn’t. So I went into my app and manually paid my bill. About an hour later I received a text from EE 150 to say they would attempt to take the direct debit again in 7 days and not to try to pay manually- but is already have? Will they try to take the money again? Or add the £5 charge?

Re: Failed direct debit

XRaySpeX — Wed, 15 Apr 2026 15:20:59 GMT

They will attempt the DD again. If you have a DD in operation you shouldn't make a manual payment on or soon after your billing date. It is then too late to stop the DD being auto taken in full. Even if the DD fails the 1st time of asking it will be auto attempted again about 7 days later. Now the extra will be used as credit against your next bill. It won't show on your a/c until the next bill.