topic Re: How to contact EE via email in Contracts & Billing https://community.ee.co.uk/t5/Contracts-Billing/Re-How-to-contact-EE-via-email/m-p/1612850#M108802 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000034271.png" style="width: 1008px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/42229iE382F4DE6F320EBE/image-size/medium?v=v2&amp;px=400" role="button" title="1000034271.png" alt="1000034271.png" /></span></P><P> </P><P>Iv paid this month the bill and you have cut me off! I need this phone for my son on end of life care</P> Tue, 14 Apr 2026 12:44:16 GMT Kara93 2026-04-14T12:44:16Z Re: How to contact EE via email https://community.ee.co.uk/t5/Contracts-Billing/Re-How-to-contact-EE-via-email/m-p/1612850#M108802 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000034271.png" style="width: 1008px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/42229iE382F4DE6F320EBE/image-size/medium?v=v2&amp;px=400" role="button" title="1000034271.png" alt="1000034271.png" /></span></P><P> </P><P>Iv paid this month the bill and you have cut me off! I need this phone for my son on end of life care</P> Tue, 14 Apr 2026 12:44:16 GMT https://community.ee.co.uk/t5/Contracts-Billing/Re-How-to-contact-EE-via-email/m-p/1612850#M108802 Kara93 2026-04-14T12:44:16Z Re: Re: How to contact EE via email https://community.ee.co.uk/t5/Contracts-Billing/Re-How-to-contact-EE-via-email/m-p/1612854#M108803 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1669093">@Kara93</a></SPAN>&nbsp;</P> <P>Welcome to the community. I'm really sorry to hear of your current situation.&nbsp;</P> <P>It can take 24 hours for a phone to be re-activated after payment. Please try restarting your phone, to see if it then begins to work. If you're still having problems, let me know and I'll do my best to get you some help.</P> <P>Chris</P> Tue, 14 Apr 2026 12:56:41 GMT https://community.ee.co.uk/t5/Contracts-Billing/Re-How-to-contact-EE-via-email/m-p/1612854#M108803 Christopher_G 2026-04-14T12:56:41Z