topic Re: Expense in Contracts & Billing

Expense

Johnny1986 — Mon, 13 Apr 2026 21:21:16 GMT

Dearest network out there . Anytime up grade. And to actually up grade they want your 18 month old phone and £150 to upgrade.
bills always paid and been a customer since orange.
When my contract runs down. I will just be doing sim only .

Re: Expense

Leanne_T — Tue, 14 Apr 2026 08:12:45 GMT

Hi @Johnny1986

Thanks for coming to the community.

If you would like to discuss your options for upgrading, I would suggest getting in touch with our mobile guides and they will see what they can do to help.

Thanks 🙂

Leanne.

Re: Expense

garybs29 — Tue, 14 Apr 2026 10:47:27 GMT

Can't be an anytime upgrade then, if had the phone for 18 months should be 0 upgrade & send back, maybe check again