topic Re: Re: Cancellation on 14th day. in Contracts & Billing

Re: Cancellation on 14th day.

Littleash31 — Mon, 13 Apr 2026 22:34:24 GMT

I tried to cancel this on saturday but as i was answering each question by txt msg, i got a question that kept saying "could not load file" due to ee not having any openung times at wknd, i couldnt continue with the cancellation. I ended up in hospital briefly on sunday night and only got home tonight at 10 which meant they were closed for calls. My 14th day is tomorrow. Will i still b able 2 cancel and get my £50 upfront cost back?

Re: Re: Cancellation on 14th day.

Katie_B — Tue, 14 Apr 2026 07:24:12 GMT

Good morning @Littleash31.

Thanks for coming here.

I am sorry to hear you have been in hospital, I hope you're feeling better soon.

I'd recommend giving us a call today and our team will be happy to help with your cancellation request.

Katie