topic Re: EE Business: Cannot link my business line/product to EE App/Online Account since in Contracts & Billing

EE Business: Cannot link my business line/product to EE App/Online Account since

The6ixMediaCic — Fri, 23 Jan 2026 20:46:12 GMT

Hello EE Community Team,
I’m raising a formal complaint regarding an ongoing EE Business and a personal number on personal account access issue that has been unresolved since November 2024.

Summary
Since joining EE Business in Nov 2024, I have been unable to link my business mobile product/line to either:

the EE App, or
the online account portal
As a result, I cannot view/download bills or manage the account properly online. This has been going on for close to a year and has caused repeated disruption.
What I’ve tried / what EE have told me
Multiple attempts to register and link the product/line using the app and website
Multiple calls/chats over several months
I’ve repeatedly been told it would be fixed or escalated, but it remains unresolved

Impact
No reliable access to bills (a basic requirement for a business account)
Time loss and repeated re-contact
Lack of transparency/ability to manage services

What I need from EE (clear actions)
A named escalation owner (or a clear escalation path) for EE Business account linking/portal access

Confirmation of why the product/line cannot be linked (system status, account type mismatch, failed migration)

A confirmed fix with a specific timeframe, not an open-ended “wait”

Backdated access to all bills since Nov 2024 (PDF downloads) or an alternative immediate method to retrieve them
Consideration of appropriate goodwill/credit due to the length of time and inability to access billing

I’m happy to provide details privately (account type, the exact error message, dates/times of calls, and screenshots). Please advise the best way to share that securely.

@dwadetheceo

Thanks,
Dwayne N.

Re: EE Business: Cannot link my business line/product to EE App/Online Account since

Northerner — Fri, 23 Jan 2026 21:35:58 GMT

Hi @The6ixMediaCic

You make a business complaint here: https://business.ee.co.uk/help/make-a-complaint/

Thanks

Re: EE Business: Cannot link my business line/product to EE App/Online Account since

The6ixMediaCic — Thu, 05 Feb 2026 11:49:47 GMT

BIB 2026 and someone has to write a letter to complain when a email would be more effective ?

Re: EE Business: Cannot link my business line/product to EE App/Online Account since

Leanne_T — Thu, 05 Feb 2026 13:53:52 GMT

Hi there @The6ixMediaCic

Thanks for coming back to us.

On the link to the complaints page provided, there is an option to complete a webform and one of the team will call you to discuss everything.

Leanne.

Re: EE Business: Cannot link my business line/product to EE App/Online Account since

lyd54321 — Mon, 09 Feb 2026 11:08:57 GMT

I’ve been having the same problem. I get the code to my phone to link the business mobile to my account but it fails. I spoke to chat a few weeks ago who they couldn’t help. They just said there was known outages.

Re: EE Business: Cannot link my business line/product to EE App/Online Account since

The6ixMediaCic — Mon, 13 Apr 2026 04:12:59 GMT

I was charged from £90 one month to now £1016 and while finding that via the store. They said it’s prorated and phone upgrade of £540 so I can see any invoices for 2 years going onto 3. The store said they won’t have the App link to business anymore so they lying to consumers about the app link to business account.
I raise a complaint about my bill and I realize they making up lies to get me off the phone despite real issues.