topic Re: Previous mobile accounts in Contracts & Billing

Previous mobile accounts

jonparry — Sat, 21 Mar 2026 19:31:57 GMT

When I log into the EE mobile app, in the billing section, I have 4 account numbers listed, my current account and 3 previous accounts. Is it possible to get rid of the 3 previous accounts?

Re: Previous mobile accounts

Ali_A — Sun, 22 Mar 2026 09:24:45 GMT

Hi @jonparry

Please give our Customer Service team a call on 150 where a guide have access to remove the three old accounts from your online login.

Ali

Re: Previous mobile accounts

jonparry — Sun, 22 Mar 2026 08:35:21 GMT

Guessing they are going to stay where they are then, calling is not convenient.

Re: Previous mobile accounts

jonparry — Sat, 11 Apr 2026 10:59:37 GMT

I did just that and was told it would be done in 5 days, but nothing changed, so guessing the guides don't want to help in this case.

Re: Previous mobile accounts

Debbie_G — Sat, 11 Apr 2026 13:14:03 GMT

Thanks for getting back in touch, @jonparry.

I'm sorry to hear this isn't yet resolved.

If the accounts are still showing, I’d recommend getting back in touch with our customer support team. They’ll look into the issue further, and if needed, they can escalate this to be investigated further.

Debbie

Re: Previous mobile accounts

jonparry — Sat, 11 Apr 2026 16:23:03 GMT

Hi Debbie,

I'm just going to send a complaint over to the CEO complaints team, I was told it would be done and wasn't, I am not calling to be lied to again.

Re: Previous mobile accounts

Debbie_G — Sun, 12 Apr 2026 08:02:57 GMT

Thanks for letting us know, @jonparry.

I’m sorry our team has been unable to resolve this for you so far, and I understand your frustration.

If you prefer, you can also raise a formal complaint using our Make a Complaint page. A dedicated team will look into it and contact you directly to discuss the issue.

For more details, please see our EE Complaints Code of Practice page.

Debbie

Re: Previous mobile accounts

jonparry — Sun, 12 Apr 2026 09:38:52 GMT

Hi @Debbie_G , thanks for your response.

No need to supply the complaints page, I'm happy to send the complaint direct to your CEO.