topic Re: There was a mistake: two lines, a mobile number, and a watch. Why did the employ in Contracts & Billing

There was a mistake: two lines, a mobile number, and a watch. Why did the employ

MohamadAlmawal — Thu, 09 Apr 2026 01:10:31 GMT

There was a mistake: two lines, a mobile number, and a watch. Why did the employee tell me 110 first, and then when the bill appeared it was 154? Why? I've been a customer for 5 years.

Re: There was a mistake: two lines, a mobile number, and a watch. Why did the employ

Chris_B — Thu, 09 Apr 2026 07:12:18 GMT

@MohamadAlmawal And what does the bill breakdown show ? Have you looked at this ?

Re: There was a mistake: two lines, a mobile number, and a watch. Why did the employ

MohamadAlmawal — Thu, 09 Apr 2026 10:12:24 GMT

I went to one of EE's branches and collected a mobile phone, a watch, and
two phone numbers. I've been a customer for 5 years. First, they told me it
was £110, but when the invoice came out, it was £154. Why? I wasn't happy
about this.

Re: There was a mistake: two lines, a mobile number, and a watch. Why did the employ

Matt_124 — Thu, 09 Apr 2026 10:22:23 GMT

If you upgraded or added a product in the middle of your billing period this may be due to Part Charges. Essentially being charged pro-rata for the period from taking out the plan/product up until your billing date, and the usual payment a month in advance.

Information can be found on this here: https://ee.co.uk/help/billing-payments/guide-to-bill/after-an-upgrade

This should be reflected on your bill through your EE App/Online Account. The downloaded version of your bill features a section explaining the additional charges including the respective dates if this were the case.

Re: There was a mistake: two lines, a mobile number, and a watch. Why did the employ

Chris_B — Thu, 09 Apr 2026 12:30:06 GMT

@MohamadAlmawal Look at the bill breakdown not the actual billing amount.

Re: There was a mistake: two lines, a mobile number, and a watch. Why did the employ

MohamadAlmawal — Fri, 10 Apr 2026 02:30:05 GMT

Hello, how are you? I've been with you for four years, paying you every month, and I was happy about it. But now I'm not happy. I got a SIM card with an iPhone 17 Pro Max 108GB phone, and the employee told me it would cost 72 or 75 pounds. I asked why, but after checking my balance, the SIM card and iPhone 17 Pro Max cost 108 pounds. That's very expensive. I should get a fair discount. Please, I need help. I went to EE, and they told me that since I signed up, I can't fix anything.

Re: There was a mistake: two lines, a mobile number, and a watch. Why did the employ

MohamadAlmawal — Fri, 10 Apr 2026 02:35:14 GMT

I need a price change for the number ending in 006. It's currently 108 pounds for a 17 Pro Max line and mobile. This is too much, and I've been a customer for 5 years. Why haven't I received a discount? Please help.

Re: There was a mistake: two lines, a mobile number, and a watch. Why did the employ

Chris_S — Fri, 10 Apr 2026 07:21:48 GMT

Hi @MohamadAlmawal

Thank you for being a customer with us for 5 years. We really appreciate your custom.

When you take out a deal over the phone or online, you get 14 days to change your mind and return your products, however if you've taken out your deal in a store, distance selling does not apply, so you'd not be able to return or reduce your device.

There may be other ways that we can reduce your monthly bill though, such as removing any chargeable bundles that you may have, so I'd recommend giving us a call and speaking with a guide.

Chris S