topic Re: Re: Refund on overpaid bill in Contracts & Billing

Re: Refund on overpaid bill

Nidhal1995 — Sat, 04 Apr 2026 14:13:11 GMT

Hi my bill is 30£ but I brought some extra Internet cost is 14£ total is 44£ but they charge me 58 £ that's mine 14£ extra

Re: Re: Refund on overpaid bill

Chris_B — Sat, 04 Apr 2026 16:33:51 GMT

@Nidhal1995 Sounds like you purchased it twice, As you’ve now paid the bill there’s nothing that can be done. Had you of noticed this before receiving and paying the bill you might have been able to resolve it.

Re: Re: Refund on overpaid bill

Linzi_H — Sun, 05 Apr 2026 07:19:59 GMT

Hi @Nidhal1995

It sounds like you may have purchased a recurring data add-on, rather than a one-off purchase.

If you call our team directly, they can double check this for you and make sure the add-on is removed if you don't need it moving forward.

They'll also discuss the bill with you and let you know if anything is to be refunded if this is being removed partway through your billing cycle.

Linzi