topic Re: Removing multi line discount in Contracts & Billing

Removing multi line discount

spacebunny — Sat, 22 Feb 2025 15:31:54 GMT

Hello

I have two contracts with EE, both of which have EE Perk discount, and one also has a multi line discount. I want to upgrade the one with the multi line and continue to use my perk, however none of the plans will allow me to apply the discount. Is this because I already have the multi line discount, which this far I seem to have been fine having both, and if so can I remove it so I can use my perk discount instead?

Re: Removing multi line discount

Lesley_W — Sun, 23 Feb 2025 09:12:31 GMT

Hi @spacebunny

Thanks for coming to our community.

Perk discount isn't available on any already discounted plan so it will be the multiplan discount causing issues. If it isn't allowing you to remove the discount online in order to add the perk instead, I'd recommend giving our customer care team a call on 150 to discuss your options.

Lesley

Re: Removing multi line discount

spacebunny — Sun, 23 Feb 2025 09:24:17 GMT

Thanks Lesley! Do you know how I would go about removing the discount?

Re: Removing multi line discount

Lesley_W — Sun, 23 Feb 2025 09:29:42 GMT

If you can, it would be an option at checkout @spacebunny

It may allow you to if it's showing as a product you can remove in the add-ons section too. I'm not sure if it's something a customer can remove themselves.

Lesley

Re: Removing multi line discount

lauren456 — Thu, 02 Apr 2026 20:10:24 GMT

Did they manage to sort for you? i’m having this issue too!

Re: Removing multi line discount

Leanne_T — Fri, 03 Apr 2026 07:32:21 GMT

Morning @lauren456

Thanks for coming to the community.

If you get in touch with our mobile guides on 150, they can take a look at removing the multi line discount for you if you want to use a perk code.

Leanne.